Heat Pump Customer Testimonials

I would not hesitate to highly recommend Pacific Rim Heat Pumps. The whole company team that interfaced with us (Zack, Selina, Chris, Mark and Jason) were exceptionally knowledgeable, responsive, creative and professional. The Mitsubishi ductless heat pump products that they install, in my opinion, are the top tier of the industry. Zack designed the location and installation of the outdoor heat pump and three interior heads, one wall mounted and two floor mounted models, in the most efficient and functional places. They have transformed and improved the comfort level of our home almost immediately and are so quiet it is astounding. In comparison to our neighbor's heat pumps, that we hear chugging away on their properties, ours emit only a quiet purr. Don't settle for second best - get Mitsubishi equipment and hire Pacific Rim Heat Pumps - they are the BEST!.

- Bruce & Sharon

We are pleased to share our heat pump experience with Pacific Rim Heat Pumps. Right in the beginning we had a great relationship with Zack who planned our complicated installation, followed by Selina with her knowledge and professional manner. Then the install team, Chris, Mark and Jason, were very professional during the challenging install. Everyone at Pacific Rim Heat Pumps were very polite and helpful throughout the entire process. We thank you all and will recommend your services to anyone, anytime. Donna and Wally

- Donna & Wally

We certainly are enjoying the comfort of our new heat pump. Beverly is especially so happy to be free of the noisy fan from the forced air furnace. Your crew was extremely efficient and didn't mind me peeking over their shoulders now and then. The installation went extremely well with very little intrusion. The savings are exceeding more than I expected. Thank you again for your presentation and honesty by supplying us with the best unit for our application. Jim and Beverly G. - Tofino

- Jim & Beverly G

Keith was very professional and courteous. He provided thorough information regarding the installation of a heat pump in my garage. The technicians were prompt, friendly and efficient. Excellent installation, no mess when they left! Complete Customer satisfaction. Would highly recommend!

- Marcel

Having a ductless heat pump installed in our home was the best thing we ever did! It keeps our home so warm all winter and even on the hottest days of summer, the air conditioning makes it so comfortable throughout. We have saved enough from our previous heating costs that it is like we got our heat pump for free! We thank you Keith for an excellent heat pump and professional installation.

- Dan & Bonnie

Our home is smaller but it still seemed quite expensive to keep it warm for us and our two boys. We decided to have Pacific Rim Heat Pumps install a ductless heat pump for us. Since then our costs to keep warm and comfortable have been much lower. The air conditioning it provides during the summer months has made our home so comfortable that visitors really enjoy staying with us.

- Cam & Erika

Last winter our home cold and uncomfortable! Although we were sceptical at first, Pacific Rim Heat Pumps installed a ductless heat pump for us. Finally, we were warm and comfortable! Heating our home with the ductless heat pump has greatly reduced our energy costs. Margaret says it was the best investment we’ve ever made for our home!

- Stanley & Margaret

We are so pleased with our Mitsubishi ductless heat pump! Keith went above and beyond in all aspects of good, quality service. In the short or long term, you won’t be disappointed when you deal with Pacific Rim Heat Pumps.

- Dr. Carl

Our home was built with electric baseboard heating. With hydro going up we decided on a Mitsubishi ductless heat pump system for our home. Our family has been warm and comfortable throughout the winter and we are pleased with the lower costs. Our power bills have been very reasonable throughout the winter.

- Dan & Candice

We thank you Keith for a professional installation of our heat pump. After buying our new home with an electric furnace, we were worried about the noise a regular heat pump would make if we installed one. In discussing the ductless option with you we were apprehensive to having something mounted on the wall of our new home. After enjoying the quiet comfort of the heat pump, we would not have it any other way. We are amazed at how such a small heat pump system keeps our 2,700 sq.ft. home warm and comfortable throughout. We are no longer afraid to see our electric bills either.

- James & Jessi