Effective Date: 2025/07/15

Pacific Rim Heat Pumps is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pacificrimheatpumps.com interact with us online, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form

• Request a quote

• Call or email us directly

This may include:

• Full name

• Email address

• Phone number

• Home address (for quotes or service calls)

• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information through cookies or analytics tools, such as:

• IP address

• Browser type

• Device type

• Pages visited and time spent

• Referral source

We use Google Analytics or similar tools to help improve website performance and user experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries or service requests

• Provide estimates or quotes

• Improve our website and services

• Send you important updates or promotional offers (only if you've opted in)

• Maintain legal and regulatory compliance

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Service providers who help operate our website or marketing tools (e.g., email providers, analytics platforms)

• Regulatory or legal bodies if required by law

• Trusted partners for rebate or financing programs only with your permission

4. Cookies and Tracking

We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, although some features of our website may not function properly as a result.

5. Your Rights and Choices

You have the right to:

• Access the personal data we have about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at:
📧 office.prhp@gmail.com
📞 250-723-5996

6. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those third-party sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Pacific Rim Heat Pumps
4505 Victoria Quay #4 Port Alberni BC
📧 Email: office.prhp@gmail.com
📞 Phone: 250-723-5996
🌐 Website: www.pacificrimheatpumps.com​

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